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Privacy Policy

Privacy Policy for CuppaBerry
Effective Date: 16/12/2024
At CuppaBerry, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our cafe, website, or services.

1. Information We Collect
We may collect the following information:

  • Personal Information: Your name, email address, phone number, and other identifying details when you submit inquiries, book services, or make purchases.

  • Payment Information: Details required for payment transactions such as credit/debit card information.

  • Usage Data: Information about how you interact with our website, including IP address, browser type, and browsing activity.

  • CCTV Footage: Video surveillance for the safety of our premises, customers, and staff.
     

2. How We Use Your Information
We use the information collected for the following purposes:

  • To process orders, reservations, and payments.

  • To respond to inquiries and provide customer support.

  • To improve our website, services, and customer experience.

  • To send updates, promotions, or relevant marketing communications (with your consent).

  • To comply with legal obligations or resolve disputes.
     

3. Sharing Your Information
We do not sell or trade your personal information. However, we may share your information with:

  • Service Providers: Third parties who help us operate our business (e.g., payment processors, delivery services).

  • Legal Requirements: Authorities or regulators when required by law.

  • Business Transfers: If CuppaBerry is sold, merged, or restructured, your information may be transferred to the new owners.
     

4. Data Retention
We will retain your information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

5. Security
We implement industry-standard measures to protect your personal information from unauthorized access, misuse, or loss. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute protection.

6. Your Rights
You have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Withdraw consent for marketing communications.

  • Request deletion of your personal data, subject to legal requirements.

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking
Our website may use cookies to improve user experience and track website performance. You can control cookies through your browser settings.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Changes to This Privacy Policy
CuppaBerry reserves the right to update this Privacy Policy. Any changes will be posted on our website with an updated effective date.

10. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us:
CuppaBerry 
9A Waratah Street / Mona Vale NSW 2105
Serah@cuppaberry.com
0401 449 789
By using our services, you agree to this Privacy Policy. Thank you for choosing CuppaBerry!

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